Privacy policy

Privacy Policy

Last updated: January 16, 2026

Ergonomic Studio (“we,” “us,” or “our”) owns and operates this website and online storefront, including all associated content, features, products, and services (collectively, the “Services”). Our online store is supported by Shopify, which provides the e-commerce technology used to deliver our Services.

This Privacy Policy describes how we collect, use, share, and safeguard personal data when you visit our website, interact with our Services, make a purchase, or communicate with us.

If any portion of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls with respect to personal information handling.

Information We Collect

“Personal information” means data that identifies, relates to, describes, or can reasonably be associated with you. Depending on how you engage with our Services and as allowed by law, we may collect the following categories:

  • Contact Details: such as your name, billing and shipping addresses, phone number, and email address

  • Payment-Related Information: including payment method details, transaction records, and order confirmations (processed securely by third-party payment providers)

  • Account Information: User account details, including access credentials, saved preferences, and profile configurations.

  • Order Activity: items viewed, placed in a cart, purchased, returned, exchanged, or canceled

  • Customer Support Communications: information you share when contacting us for assistance

  • Device and Technical Data: IP address, browser type, device identifiers, and network details

  • Usage Information: interactions with our website, including navigation patterns and browsing behavior

We do not store full payment card numbers or sensitive financial credentials on our own servers.

How Information Is Collected

We obtain personal information through several sources, including:

  • Information you provide directly when placing orders, creating accounts, or contacting us

  • Automated technologies such as cookies and similar tools when you browse our website

  • Service providers that assist with payments, fulfillment, analytics, marketing, and support

  • Authorized partners or third parties, where permitted by applicable law

How We Use Personal Information

Personal information is used to:

  • Operate and deliver our Services, including order processing, payments, shipping, returns, and exchanges

  • Maintain and manage customer accounts and relationships

  • Respond to inquiries, send transactional communications, and provide customer support

  • Enhance website performance, functionality, and overall user experience

  • Conduct marketing and promotional activities, where legally permitted

  • Identify, reduce, and respond to potential security risks or unauthorized activity.

  • Comply with legal obligations and enforce our policies

Sharing of Personal Information

We may disclose personal information in limited situations, including:

  • To Shopify and trusted vendors that help operate our business (such as payment processors, fulfillment partners, analytics providers, hosting services, and customer support tools)

  • To advertising and analytics partners, subject to applicable privacy regulations

  • When required by law, court order, or legal process, or to protect our rights or customers

  • As part of a corporate transaction, such as a merger, sale, or acquisition

We do not sell personal information in the conventional commercial sense.

Shopify Relationship

Our online store is hosted on Shopify. Shopify processes personal data as needed to provide and improve its e-commerce services. Information submitted through our Services may be transferred to Shopify and its affiliated service providers, which may operate in jurisdictions outside your country.

Additional details are available in Shopify’s Privacy Policy:
https://privacy.shopify.com

External Websites

Our website may include links to third-party websites not operated by us. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy practices of external websites before sharing any personal data.

Children’s Information

Our Services are not intended for individuals under the age of legal majority. We do not knowingly gather personal data from individuals under the age of legal majority.
If you believe a minor has provided personal data to us, please contact us so we can remove it.

Data Protection and Retention

We implement reasonable administrative, technical, and physical safeguards to help protect personal information. However, no security system is entirely foolproof.

Personal information is retained only for as long as necessary to deliver our Services, meet legal requirements, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request updates, corrections, or deletion of your data

  • Obtain a copy of your personal information or request data portability

  • Choose to opt out of promotional messages or interest-based advertising.

To submit a request, reach out to us using the contact information provided below. Verification may be required before a request is processed.

You may unsubscribe from marketing emails at any time by using the link included in those messages.

International Data Handling

Your personal information may be processed, stored, or transferred outside your country of residence. Where required, we rely on legally recognized data transfer mechanisms to protect your information.

Updates to This Policy

We may revise this Privacy Policy periodically. Revisions will be reflected on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Store Name: Ergonomic Studio
Address: 4983 Tangerine Ave, Winter Park, FL 32792
Email: info@ergonomicstudio.com
Phone: +13214905497