Frequently Asked Questions (FAQ)

FAQ

Welcome to the Ergonomic Studio FAQ page.

We’ve put together the answers below to help you better understand our ordering, shipping, and support process. If you need additional assistance, our customer support team is happy to help.

1. How long does delivery take?

Orders are delivered based on the following estimated timeframes:

• Order handling: 1–2 business days

• Shipping transit: 6–8 business days

• Total estimated delivery time: 7–10 business days

For additional details, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. Free shipping is available on all orders within the United States.
For full details, please see our Shipping Policy.

3. Where is Ergonomic Studio based?

Ergonomic Studio is a U.S.-based online brand offering a curated selection of products. We currently ship to customers within the United States only.

4. What should I do if my item arrives damaged or defective?

If you receive a defective or damaged item, please contact our support team within 30 days of delivery. Eligible items will be replaced at no cost.
For more information, see our Refund & Return Policy.

5. Can I cancel my order after placing it?

Yes. Orders may be canceled within 24 hours of purchase.
Please contact customer support as soon as possible to request cancellation.

6. What is your return policy?

We offer a straightforward return process.
Complete details can be found on our Refund & Return Policy page.

7. When will I receive my refund?

Once your return is received and inspected, refunds are issued to the original payment method.
Refunds typically appear within 7 business days, depending on your bank or payment provider.

For details, please review our Refund Policy.

8. Do your products include a warranty or guarantee?

Yes. All purchases are covered by a 30-day warranty.
Warranty eligibility follows the same guidelines outlined in our Refund & Return Policy.

9. How can I contact customer support?

You can contact our customer support team by email at:
info@ergonomicstudio.com

10. Do you ship internationally?

At this time, we only ship within the United States.

11. Do you have a physical retail location?

No. Ergonomic Studio operates exclusively online, allowing us to provide efficient service and competitive pricing.

12. Do you accept bulk or wholesale orders?

Yes. Bulk order inquiries are welcome.
Please contact customer support for availability and details.

13. How do exchanges work?

Exchange eligibility and instructions are outlined in our Refund & Return Policy.

14. How can I track my order?

Once your order ships, you will receive a tracking number by email.
You can also track your order through the Order Tracking page on our website.

Contact Information

Store Name: Ergonomic Studio
Address: 4983 Tangerine Ave, Winter Park, FL, 32782
Email: info@ergonomicstudio.com
Phone: +1 (321) 490-5497

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.